RETRO

7-Day replacement

Easy replace within 7 days of delivery

Free Exchanges

Hassle-free size exchanges at no cost

Quick Refunds

Refunds processed in 5-7 business days

Return Window

You have 7 days from the date of delivery to initiate a return
Products must be in original, unused condition with all tags attached
Original packaging must be intact and undamaged

Eligible Items

Sneakers must be unworn with no signs of use or wear
All accessories and original box must be included
Sale and clearance items are eligible for exchange only
Custom or personalized items cannot be returned

Size Exchange

Free size exchanges within 7 days of delivery
Subject to availability of requested size
One exchange per order allowed

Refund Process

Refunds are processed within 5-7 business days after we receive your return
Refund will be issued to your original payment method
Shipping costs are non-refundable unless item is defective
You will receive an email confirmation once refund is processed

Damaged or Defective Items

Free replacement for wrong or defective items
Contact us within 48 hours of delivery with photos
We cover all return shipping costs for defective items
Full refund if replacement is not available

How to Request a Refund

Contact our support team with your order ID
Provide reason for return and photos if applicable
Receive return authorization and shipping instructions
Ship item back using provided label or your preferred carrier

Frequently Asked Questions

How do I start a return?

Contact our customer support team with your order number and reason for return. We'll send you a return authorization and shipping label within 24 hours.

Can I exchange for a different size?

Yes! We offer free size exchanges within 7 days of delivery. The product must be unworn and in original condition. Contact us to check size availability.

When will I receive my refund?

Refunds are processed within 5-7 business days after we receive and inspect your return. The refund will be issued to your original payment method.

What if my item is defective or damaged?

We offer free replacements for defective or damaged items. Contact us within 48 hours of delivery with photos, and we'll arrange a free replacement or full refund.

Are sale items returnable?

Sale and clearance items are eligible for exchange only, not refunds. Custom or personalized items cannot be returned unless defective.